FAQ

1. What types of products do you offer?
   • We offer a wide range of home decor and improvement products including homogeneous vinyl roll flooring, luxury vinyl tiles (LVT), handrails and corner guards, sports flooring and a variety of curtains and blinds.
2. Im interested in your products how can I contact you?
   • You can reach our customer service team via email JasonLau36@gmail.com or by contacting us 0977 831 7308

Homogeneous Vinyl Roll Flooring FAQs

1. 1. What is homogeneous vinyl roll flooring?
      • Homogeneous vinyl roll flooring is a single layered, highly durable flooring solution that is ideal for high-traffic areas. It is easy to clean and maintain.
   2. What are the benefits of homogeneous vinyl roll flooring?
      • Benefits include durability, anti-bacterial properties, ease of maintenance, water resistance, stain resistance, seamless installation with flush edges against the walls for easy cleaning, and a wide variety of colors and designs.
   3. How do I install homogeneous vinyl roll flooring?
      • We do supply and installation for all our products. If requested a methodology for installation can be provided.
   4. Is homogeneous vinyl roll flooring suitable for medical use?
      • Yes, This type of flooring is commonly used in medical environments such as laboratories, hospitals, clinics, and dialysis centers. Additionally, it is ideal for high-traffic areas requiring easy maintenance, such as kitchens, dining halls, and offices.

• What is the warranty for homogenous vinyl roll flooring ?

1. • We offer 10 year limited wear and tear warranty and 1 year warranty on workmanship if installed by us.

Luxury Vinyl Tile (LVT) FAQs

1. What is LVT flooring?
   • Luxury Vinyl Tile (LVT) is a high-quality, versatile flooring option that mimics the appearance of natural materials like wood or stone while offering greater durability and ease of maintenance.
2. What are the advantages of LVT over traditional flooring options?
   • Advantages include water resistance, ease of installation, realistic designs, lightweight, and low maintenance.
3. Can LVT be installed over existing flooring?
   • Yes, LVT can often be installed over existing flooring, but it’s best to consult the installation guidelines or a professional installer.

Sports Flooring FAQs

1. What types of sports flooring do you offer?
   • We offer a variety of sports flooring options, including rubber flooring, vinyl sports flooring, and modular tiles, suitable for gyms, fitness centers, and sports courts.
2. What are the benefits of sports flooring?
   • Benefits include shock absorption, durability, slip resistance, and ease of maintenance. Our sports flooring is designed to provide a safe and comfortable surface for athletic activities.
3. How do I install sports flooring?
   • We provide both supply and installation services for sports flooring. Our professional team ensures a seamless installation process for optimal performance.
4. Can sports flooring be customized?
   • Yes, we offer customization options for color, design, and thickness to meet the specific requirements of your sports facility.

 

Curtains and Blinds FAQs

1. What types of curtains and blinds do you offer?
   • We offer a wide range of curtains and blinds in various styles, materials, and colors to suit any décor along with motorized versions.
2. Can I customize my curtains and blinds?
   • Yes, we offer customization options for many of our curtains and blinds to ensure a perfect fit and style for your home.

Handrails and Corner Guards FAQs

1. What materials are your handrails and corner guards made of?
   • Our handrails and corner guards are made up of a pvc exterior and aluminum interior. 
2. How do I install handrails and corner guards?
   • We provided supply and installation for all our products. We can also provided a methodology if needed.
3. Can I customize the size and design of handrails and corner guards?
   • Yes, we offer customization options for the length, design, and material of both handrails and corner guards to meet your specific needs.
4. How do I clean and maintain handrails and corner guards?
   • Cleaning and maintenance instructions vary by material. Generally, stainless steel can be cleaned with a damp cloth and mild detergent, while wooden handrails and PVC or rubber corner guards can be wiped clean with appropriate cleaners.
5. Do your handrails and corner guards meet safety standards?
   • Yes, all our handrails and corner guards are designed to meet or exceed relevant safety standards and building codes, ensuring optimal protection and compliance.

Payment and Security FAQs

1. What payment methods do you accept?
   • We accept bank transfers, cash and cheques

Product Care and Maintenance FAQs

1. How do I clean and maintain my vinyl flooring?
   • Regular sweeping and mopping with a mild cleaner will keep your vinyl flooring looking its best. Avoid using abrasive cleaners or wax.
2. How do I clean my curtains and blinds?
   • Cleaning instructions vary by material. Generally, fabric curtains can be machine washed or dry cleaned, while blinds can be dusted or wiped down with a damp cloth.

Custom Orders and Support FAQs

1. 1. Can I request custom sizes or designs?
      • Yes, we offer customization options for many of our products. Contact our customer service team for more details.
   2. Do you offer installation services?
      • Yes vast majority of our clients request supply and installation services.
   3. What should I do if I have a problem with my order?
      • If you encounter any issues with your order, please contact our customer service team immediately for assistance.

• Can I request samples.

1. • Yes, Free samples can be provided often within the same day.